Veteran Liaison Officer


Healthcare support for veterans and their families

St Andrew’s War Memorial Hospital is proud to be a living memorial to all those who served for our country. Our Veteran Liaison Officer is here to help veterans navigate the complex health system and connect you with other support services you may need.

We can assist those who serve or have served in defence of our nation and their families in arranging services funded by the Department of Veterans’ Affairs (DVA) that you may be entitled to, such as:

  • Transport.
  • Home care services.
  • Counselling.
  • Equipment through the Rehabilitation Appliances Program.
  • Community nursing services.

Our Veteran Liaison Officer can also act as a single point of contact for veteran patients and their carers with regard to any issues or concerns you may have.

Hospital checklist for veterans

Here are some handy tips for veterans coming to hospital, during your stay, and upon discharge.

  • Provide your DVA White or Gold card details to the hospital.
  • If you have a home care services provider, ask them to postpone services that will not be required until you are discharged.
  • Inform your nurse if you have a home care services provider; their contact details; if you receive any other services; and the frequency of services.
  • Inform your nurse of your living arrangements, for example if you live alone or with a carer who is frail, if you have dependants, or if you use aids at home.
  • If you have any questions, please ask your treating team to explain to you the treatment you have received; arrange for your family member or carer to be present if necessary; and ask for a list of all medications.
  • Ask for a copy of your discharge summary; your GP will also be provided with one.
  • Ask for information about what you’re able to do during recovery.
  • Make sure all nursing services, aids, home modifications and home assistance are arranged for when you get home.
  • Arrange transport home (through DVA if eligible).

Contact the Veteran Liaison Officer

At St Andrew’s War Memorial Hospital, the Complex Care Co-ordinator is the designated Veteran Liaison Officer and can be contacted on 0400 798 998 or 0439 708 323.

We also have Padres on site if you would like to talk or pray. A Padre can be contacted on 07 3834 4487 or our friendly nursing staff can contact them on your behalf.