Consumer Engagement

Within each of the UnitingCare Health Hospitals governance systems, there are established forums for consumer participation and engagement. These include focus groups and community representation on hospital committees. We use this valuable information to assist us to plan for the future, design our services and also improve our care delivery processes.

UnitingCare Health values consumer participation and patient representatives to provide us with leadership and advice on our care and services, a review process for patient information and design of our service.

Each facility has a number of ways that consumers can become involved. To obtain further information, please contact each hospital directly.

St Andrew’s values the contribution made by members of our community towards the delivery of person-centred care.

St Andrew’s War Memorial Hospital recognises the importance of community engagement when it comes to delivering first class treatment and world class results.

Our desire to achieve this has been encouraged by the development of, and our requirement to comply with, the Partnering with Consumers criteria of the National Safety and Quality Heath Care Service Standards.

As a Brisbane-based facility that provides a key healthcare service to Queensland’s most populous city and its regional and rural areas, we recognise the opportunity to connect with our community and work with them to strengthen partnerships.

St Andrew’s Consumer Advisory Group

Consumer Advisory Committee

As part of our commitment to Consumer Engagement, St Andrew’s has engaged the services of voluntary community members to the advisory group to work with the hospital in achieving our objectives.

The Consumer Advisory Group meets quarterly and is made up of four consumer representatives from the community and seven hospital representatives including the general manager, director of nursing and director of medical services.

The purpose of the Consumer Advisory Group is to assist and advise Hospital Executive in relation to existing and emerging healthcare trends and services, together with patient information and protocols, and make recommendations from a consumer perspective. The group also reviews quality outcome data and patient satisfaction results.