What is Let Us Know?
St Andrew's War Memorial Hospital has introduced a new process, called Let Us Know, to further assist a rapid response to the concerns of families and carers about a patient's condition.
Let Us Know was launched in May 2016, following endorsement by the hospital's Medical Advisory Committee.
It provides a clear series of steps for families and carers to follow - and a 24-hour hotline - to alert nurses, doctors and other staff of back about a change in their loved ones' condition.
The designated 1800 number (1800 960 388) will be answered by the hospital Nurse Manager who will respond, visit the patient and escalate as appropriate.
The new system is designed to act a safety net to assist in capturing any valid concerns that patients, families and carers might have.
Information about Let Us Know is provided to patients on admission and displayed prominently around the hospital.
Why Let Us Know?
Let Us Know is a safety net for patients, families and carers to ensure staff are notified if there are concerning changes in a patient’s medical condition.
Let Us Know is a way for you and your family and/or carers to be involved alongside the hospital’s care team.
As a part of working together, it is important for you to Let Us Know when you notice worrying changes in your own condition or that of your loved one.
You may be the first to detect these changes, before it is obvious to your healthcare team.
How do I use Let Us Know?
Step 1 – Talk to your nurse or doctor
- Speak directly with your nurse or doctor
- Your nurse or doctor will make an assessment and discuss your concerns
- If you cannot speak to your nurse or doctor or you are still concerned, talk to the nurse in charge
Step 2 – Talk to the nurse in charge
- The nurse in charge will try to resolve your concerns.
- If you still have concerns you can call our Let Us Know hotline.
Step 3 – Still concerned? Call 1800 960 388:
- A senior clinician will answer your call.
- Have your room number ready.
- You may be asked some questions over the phone to help us respond to your concerns.
- The senior clinician will come and make an assessment.
- Speak directly with your nurse or doctor.
- Your nurse or doctor will make an assessment and discuss your concerns.
- If you cannot speak to your nurse or doctor or you are still concerned, talk to the nurse in charge.